Learning and Development Academy

a development programme for schools and charities

Conversational Intelligence

Conversational Intelligence

Establishing a Foundation of Trust

Conversations are not what we think they are...

We’ve grown up thinking they are about talking, sharing, information, telling people what to do, or telling others what’s on our minds.

We are now learning, through neurological and cognitive research, that a “conversation” goes deeper and is more robust than simple information.

Conversations are dynamic, interactive, and inclusive. They evolve and impact the way we connect, engage, interact, and influence others, enabling us to shape reality, mind-sets, events, and outcomes in a collaborative way.

In Conversational Intelligence, author Judith E. Glaser translates the wealth of new insights coming out of neuroscience from across the globe, and brings the science down to earth so people can understand and apply it in their everyday lives.

The programme contains a framework for knowing what kind of conversations trigger the lower, more primitive brain; and what activates higher-level intelligences such as trust, integrity, empathy, and good judgment.

The premise of Conversational Intelligence is:

“To get to the next level of greatness depends on the quality of our culture, which depends on the quality of our relationships, which depends on the quality of our conversations. Everything happens through conversations.”


Conversational Intelligence Workshops

Judith E. Glaser’s ground breaking work has been developed into Conversational Intelligence Workshop Programmes in the US, and we are delighted to announce that Caritas Anchor House Learning and Development Academy have secured the rights to deliver these highly successful Workshops here in the UK.

This training has never before been available to businesses in the UK, although it has been widely embraced by major corporations in the US, including IBM, Xerox, PepsiCo, ExxonMobil, GSK, HSBC, Citibank as well as many, many more.


The Three Conversational Levels

Level I: Transactional

Conversations can be categorised as “Tell and Ask” interactions dynamics. People are exchanging information, updates, and facts that help us align our realities or confirm we are on the same page.

There is not a lot of trust, and people are focusing more on what they need to get from each other to validate and confirm their view of reality.

Level II: Positional

These conversations are characterised by “Advocate and Inquire” interaction dynamics. In a Level II conversation I am advocating for what I want and I am inquiring about your beliefs so I can influence you to my point of view.

However, if I feel that you are not going to be fair or are lobbying at my expense, I will retreat into protective behaviours.

Level III: Transformational

Transformation conversations are marked by “Share and Discover” interaction dynamics. When I share first, my brain receives a cue that I will be vulnerable with you and that I will open up my inner thoughts, ideas, and feelings. Others in the conversation receive the signal that you are willing to be influenced, that you are about them, and that they can trust you to experiment and innovate with them.

To raise your Conversational Intelligence, you need to become master and co-creator of conversational rituals that enable the greatest expression of ideas, feelings, hunches, thoughts, and aspirations possible.



Conversational Intelligence is the first body of work that informs people about ‘How all conversations work’ - and focuses on getting in front of the curve to ensure each conversation opens the minds and hearts of those communicating with each other.

This insightful and in-depth discovery shows how trust, the most basic human instinct, creates and fuels the foundation needed to transform cultures and companies. Trust, at its highest level, removes self and enables interactions and conversations to connect partners and teams for higher performance, purpose and business results.

To discover much more about this exciting new development please read our programme brochure online by clicking here, or alternatively download the brochure by clicking the link in the side bar.


Contact Us

If you would like to discuss how this program can transform your own organisation, please contact us using the details below and we will be happy to discuss your requirements further.

Telephone: 020 7476 6062

Email: academy@caritasanchorhouse.org.uk

Caritas Anchor House,
Learning & Development Academy


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Caritas Anchor House Learning & Development Academy

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